Terms of Service

1. The agreement

These Terms govern your use of OrderVet (the “Service”), operated by Murray Movement Labs LLC (“OrderVet,” “we,” “us”). By connecting a store or otherwise using the Service, you (the “Merchant”) agree to these Terms and to the Privacy Policy, which is incorporated by reference. If you use the Service on behalf of a business, you represent that you are authorized to bind it.

2. What the Service does

OrderVet analyzes an order’s characteristics and returns a fraud-risk assessment and a recommendation (Ship, Review, or Hold) with supporting reasons, and helps you assemble chargeback-representment evidence. It is a decision-support tool for your own store operations.

3. Recommendations are advisory — no guarantee

OrderVet’s output is advisory only. You retain sole discretion and responsibility for whether to fulfill, hold, or cancel any order. OrderVet does not guarantee that any order is or is not fraudulent, and is not liable for losses, chargebacks, or missed sales resulting from your decisions. The Service does not make automated decisions that produce legal or similarly significant effects on your customers; a human — you — makes the final call.

4. Your responsibilities

• Maintain your own lawful basis and privacy disclosures for processing your customers’ data.
• Use the Service only for legitimate fraud-prevention purposes and in compliance with applicable law and your platform’s terms.
• Keep your account credentials secure and your connected-store permissions accurate.
• Not use the Service to unlawfully discriminate against, or build standalone profiles of, individuals.

5. Fees

OrderVet is pay-as-you-go. There is no subscription, no recurring charge, and nothing to cancel.

• Basic screening is free, up to 50 screens per calendar month per account. Custom rules, order write-back, and chargeback-evidence records are free for everyone.
• A premium screen — which adds the paid data providers — costs one credit.
• Credits are bought in one-time packs: 10 credits for $25 or 50 credits for $99. The price is shown before you pay and is charged through our payment processor (Stripe, or Shopify Billing if you installed from the Shopify App Store).
• Credits do not expire. They are tied to your account and are not transferable between accounts.

Because a pack is a one-time purchase, you will not be charged again unless you buy another one. Purchased credits are non-refundable except where required by law. If a premium screen fails for a reason on our side, contact us at support@murraymovementlabs.com and we will restore the credit.

6. Data processing addendum (DPA)

This section forms part of the Terms and governs OrderVet’s processing of personal data contained in your orders.

• Roles. For your customers’ personal data, you are the data controller and OrderVet is your data processor, processing only on your documented instructions (your use of the Service).
• Scope & purpose. We process order and customer data solely to provide fraud screening and chargeback-evidence features, as described in the Privacy Policy.
• Subprocessors. We use the subprocessors listed in the Privacy Policy, each bound to confidentiality and to protection standards no less protective than these Terms. We remain responsible for their performance.
• Security. We maintain appropriate technical and organizational measures — encryption in transit and at rest, per-tenant isolation, least-privilege access, and encrypted credential storage.
• Data-subject requests & deletion. We assist you in responding to access and erasure requests and honor platform deletion signals (e.g. Shopify’s customers/redact, customers/data_request, and shop/redact webhooks). You may delete your data or disconnect your store at any time.
• Retention. We retain data only for the periods stated in the Privacy Policy, then delete it.
• Breach notification. We will notify you without undue delay after becoming aware of a personal-data breach affecting your data, and cooperate in your response.
• International transfers. Data may be processed in the United States; we rely on our subprocessors’ transfer safeguards.

7. Confidentiality

Each party will protect the other’s non-public information and use it only to perform under these Terms.

8. Warranties & disclaimer

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and do not warrant that the Service will detect all fraud or be uninterrupted or error-free.

9. Limitation of liability

To the fullest extent permitted by law, OrderVet will not be liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, chargebacks, or fraud losses. Our total aggregate liability under these Terms will not exceed the fees you paid us in the twelve months before the event giving rise to the claim.

10. Termination

Either party may terminate at any time. On termination, your right to use the Service ends and we delete or return your data in accordance with the Privacy Policy. Sections that by their nature should survive (e.g. 3, 8, 9) survive termination.

11. Changes

We may update these Terms; material changes will be reflected by the “last updated” date and, where appropriate, communicated to connected merchants. Continued use after a change constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the State of Illinois, USA, without regard to its conflict-of-laws rules.

13. Contact

Questions about these Terms: support@murraymovementlabs.com.