Help & Support

How can we help?

OrderVet screens high-value orders for reship and stolen-card fraud and returns a ship / review / hold recommendation with the evidence behind it. These guides cover installing the app, connecting your store, and getting the most out of every screen.

Guide

Installation guide

Install OrderVet from BigCommerce or Shopify — one click, no separate signup — and connect a store.

Read the installation guide →

Guide

User guide

Screen an order, read the verdict and evidence, record a decision, and build a dispute-ready file.

Read the user guide →

Contact support

Email support@murraymovementlabs.com and we'll get back to you within one business day. Include your store domain and, if it helps, the audit ID shown at the bottom of any screen memo.

Reviewing the premium features? Base screening is free and fully usable without credits. If you need premium-data credits to evaluate the full workflow, email us and we'll add them to your store.

See also our Privacy Policy and Terms of Service. OrderVet scores the transaction, not the person — it builds no reusable consumer profile and sells no data.